If you’re here because you need immediate help, please finish filling out the form process after the splash screen you just saw and our Support Team will help you as soon as they can.
The Helpdesk Button runs a package of scripts that looks at the following:
- Currently Logged in User Account
- Computer name and hardware identifiers
- Screenshots of your displays
- Network and WIFI connection information and diagnostics
- Hardware Status
- Running Processes
- Recent Event Viewer Logs
- Recent Website History
- Custom scripts and information as added by your helpdesk.
Our goal is to maintain your privacy and to just gather the key things that will help your us help you best.
No information is sent to us until you submit your Problem Details.
If you have any other questions about the data collected, please contact us.
A word on your responsibility when submitting information through the Help button
It is your (the end user) responsibility to make sure you are not submitting private or confidential information through the Help button when submitting your help ticket.
We’ve taken precautions to securely store the information we’ve collected, however, PIPEDA, HIPPA, SOX (and other customer-protection statutes covering personal information) standards still apply for information you knowingly submit over the internet.
Get help
Partnering with Kubed Solutions Ltd. will ensure that your company’s data is protected.
We’ve built our reputation on our managed services platform, a proactive approach to your IT needs that includes 24/7 monitoring, end-point patching and security, end-user training, and regular audits.
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